Last updated July 29, 2026
If you cancel at least 72 hours before your scheduled adventure date, you'll receive a full refund.
Cancellations made within 72 hours of your scheduled adventure date are not eligible for a refund. We build each day around your group — routes are scouted, gear is prepared, and time is set aside specifically for you, so we're not able to offer late refunds or credits.
If you're out with us and the experience doesn't live up to what we promised, let your guide or our team know as soon as possible. We'll refund the personalized experience fee. Gear rental costs are not refundable in this situation, since the gear itself was delivered and used as agreed.
Approved refunds are returned to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or card issuer.
If we determine that conditions make your scheduled adventure unsafe (extreme heat, storms, trail closures, etc.), we'll work with you to reschedule or provide a full refund — this is not counted against the 72-hour window above.